Refund policy

Refunds

  • All sales are final. We do not offer refunds for online orders or pre-orders. If you’ve placed a pre-order, you will receive your product as promised.

Exchanges

  • Exchanges can only be made on Ready To Wear Items, NO PRODUCT MARKED AS PREMADE  OR PRE ORDER ITEMS CAN BE EXCHANGED. Custom items are not exchangeable/refunded.

  • Exchanges + Refund can only be made if you received incorrect item.

     

  • Exchange Time Frame: 14 days from delivery date 

  • To request an exchange, email us at nautestudios22@gmail.com for confirmation and the correct return address.
  • Items must be in original condition—unworn, unwashed, undamaged, and unaltered.

Important Exchange Notes

  • Do not ship items back without confirmation from us.
  • Shipping fees for pre-order items are non-refundable as pre-orders ship at the original purchase rate.

Varsity Jackets Policy

  • No refunds. All varsity jackets are made to order.
  • Jackets are crafted from wool, which may attract lint or fabric particles. This is normal and varies with color tone.
  • Lint can be easily removed, and all jackets are shipped new.
  • Exchanges for varsity jackets involve creating a new jacket to replace the original.

If you have any questions, reach out to our team—we’re here to help!



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.